The goal to meet customer expectations is extremely necessary for proper customer service. Understanding customer
the expectation is a prerequisite for delivering superior services.
In today’s world, we live in an era of impatience. Customers are restless and do not want to wait for service. This is mainly
because of the numerous options available. Therefore the supplier should be prompt while dealing with the customers.
Professionalism is another important aspect of customer expectation. Customers usually want to deal with a professional
customer service representative who is knowledgeable about products and services. Customers expect friendly behavior and
want to be treated respectfully and politely. The supplier should always make a good first impression keeping in mind that good customer service is determined by the customer.